FAQ's

What Method Of Printing Does ARTNHVN Use?

All of our products are printed using a Direct To Garment (DTG) Printing process.

 

Why Does My Shirt Have A Vinegar-like Smell?

Please don't be alarmed when unpacking new apparel with a direct-to-garment (DTG) printing method, you might notice a vinegar-like smell initially. Don't worry, that's not unusual - it's from the pre-treatment of the fabric applied during the printing process and it's not permanent.

Pre-treatment is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. We care about our customers and the quality of our products, as such we have taken the necessary steps to ensure your new garment will last a long time.

 

How Can I Take Care Of My Product To Make Sure It Lasts A Long Time?

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

 

Does ARTNHVN Have A Brick And Mortar Location?

At this time, we do not have a brick and mortal store. We are solely an online store. 

 

How Can ARTNHVN Be Contacted?

We value our customers feedback, for this reason there are a couple ways we can be contacted. One way is by email, customercare@artnhvn.com. Also, there is a form located in the footer of the website called Contact Us. Fill out that form and a member of our team will respond within 24 - 48 hours. Lastly, direct message us through our social media pages (Facebook & Instagram).